Harpenden Alarms
Privacy and Cookies Policy

Last updated: 17 March 2026

1. Who we are

Harpenden Alarms provides alarm systems, CCTV, access control and fire protection services for residential, commercial and industrial customers. The website states that the business covers Hertfordshire, Bedfordshire and Buckinghamshire.

The contact details shown on the website are:

• Telephone: 01582 465243
• Email: sales@harpendenalarms.com
• Address: Unit 5 Southdown Industrial Estate, Southdown Road, Harpenden, Hertfordshire, AL5 1PW

In this policy, “we”, “our” and “us” refer to Harpenden Alarms.

2. What personal data we collect

We may collect and use the following categories of personal data:

• Identity and contact data, such as your name, email address, phone number and postal address.
• Enquiry data that you submit through the website contact or quote form, including details about your property or premises and the help you need.
• Technical and usage data, such as IP address, browser type, device information, pages viewed, date and time of visit and referring URLs.
• Marketing and communications data, including your cookie preferences and whether you engage with marketing messages where these are sent.

We collect this information when you contact us, submit a website form, speak to us by phone or email, or interact with the website.

3. How we use personal data

We use personal data only where we have a lawful basis to do so. This may include:

• Responding to enquiries and arranging surveys, quotations or call-backs.
• Providing installations, maintenance and related customer support.
• Managing our business operations, records, invoicing and service administration.
• Improving the website and understanding how visitors use it.
• Sending marketing communications where permitted by law or where you have given consent.
• Complying with legal and regulatory obligations and protecting our legal rights.

4. Lawful bases for processing

Depending on the context, we rely on one or more of the following lawful bases under UK data protection law:

• Contract: where processing is necessary to provide services to you or take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for running and improving our business and website, provided your rights do not override those interests.
• Consent: where you choose to accept optional cookies or where consent is required for certain marketing activity.
• Legal obligation: where we must keep records or disclose information to comply with the law.

5. Sharing personal data

We do not sell personal data. We may share it with trusted third parties where necessary, including website hosting providers, IT and email providers, analytics providers, subcontractors and professional advisers. We may also disclose data where required by law or to establish, exercise or defend legal claims.

6. Retention

Personal data should only be kept for as long as necessary for the purpose for which it was collected. As a working position for the website policy:

• General enquiry data can usually be retained for up to 24 months after the enquiry closes, unless a longer period is needed for follow-up or legal reasons.
• Customer and contract records may need to be kept for up to 6 years after the end of the customer relationship.
• Cookie consent records may be retained for as long as needed to demonstrate compliance.

7. Your rights

Individuals may have the right to request access to their personal data, correction of inaccurate data, erasure, restriction of processing, objection to certain processing, portability in some cases, and withdrawal of consent where consent is relied on.

Individuals also have the right to complain to the Information Commissioner’s Office if they are unhappy with how their data has been handled.

8. Cookies and similar technologies

The website uses a cookie consent banner powered by CookieAdmin. The banner presents four categories: Necessary, Functional, Analytical and Advertisement cookies. Based on the current website scan, optional categories appear disabled until the visitor opts in, and the cookie panel shows no listed cookies for the optional categories at the time of review.

9. Cookies statement

Use the following cookie statement on the website or as a separate cookies page.

Category	Purpose	Typical examples	Consent status
Necessary	Supports core website functions such as form handling, security and remembering cookie preferences.	Cookie consent preference cookie, form/security related cookies.	Always active
Functional	Would support extra features such as embedded tools, enhanced preferences or social sharing features if enabled.	Currently none identified in the consent panel.	Opt-in
Analytical	Measures website use and performance so the business can understand visits and improve the site.	Google Analytics style cookies such as _ga, _gid or related identifiers if enabled.	Opt-in
Advertisement	Would support ad personalisation or campaign measurement if advertising tools are added.	Currently none identified in the consent panel.	Opt-in

Visitors can manage optional cookies through the cookie banner. They can also adjust browser settings to block or delete cookies, although some core website functions may then be affected.

10. Contact about privacy

Privacy enquiries or data rights requests should be directed to Harpenden Alarms using the contact details listed above.